Política de reembolso

RETURNS

Most items may be returned within 60 days of purchase date. Machines must be returned within 14 days. Exclusions apply. See exclusions posted in-store or online. Original receipt required. A 10% restocking fee will apply on returns over $500. Product(s) must be in original selling condition, unopened, unaltered and unused. Final sale, clearance and special-order items, gift cards and shipping fees are non-refundable. Tandy reserves the right to deny any return. Returns are refunded to the original form of payment. Purchases made with cash over $50, check, or money order will be refunded to a Tandy Leather gift card.

Return Policy Definitions:
Each product has a return policy detailed on its product page under disclaimers. Below is more specific information regarding the meaning of those terms.

"Standard 60 Day Return Policy"
Items under this policy may be returned within 60 days of purchase.

Original receipt is required.
Pre-authorization is required for all products returned.
Items must be in the original unopened packaging.
Items must not be used or altered in any way.
Items ordered online or over the phone may be returned to the Tandy Leather store in Spain. Contact us at tlc311@tandyleather.com for web order return questions.
Items purchased in store can only be returned in store.
Customers are responsible for paying return shipping, either on their own or through the store after receiving confirmation from the store.
If refurbishment is needed on a return a restocking fee may be charged.
Any defective or damaged items must be reported to the purchase location immediately.

Items under this policy include but are not limited to:

Actively stocked leather.
All Hand Tools.
All Supplies like paints, dyes, adhesives, etc.
Hardware in standard quantity packs of less than 500.

"14 Day Return Policy"
Items under this policy are allowed to be returned within 14 days of purchase.

Original receipt is required.
Pre-authorization is required for all products returned.
Items must be in the original unopened packaging.
Items must not be used or altered in any way.
Items ordered online or over the phone may be returned to the Tandy Leather store in Spain. Contact us at tlc311@tandyleather.com for web order return questions.
Items purchased in store can only be returned in store.
Customers are responsible for paying return shipping, either on their own or through the store after receiving confirmation from the store.
Product(s) must be in the original packaging and leather must not be altered in any way.
If refurbishment is needed on a return a restocking fee may be charged.
Any defective or damaged items must be reported to the purchase location immediately.

Items under this policy include but are not limited to:

Machines stocked and sold from Tandy’s distribution center.

TandyPro® Cowboy Outlaw
Craftool® Burnishing machine
TandyPro® Manual Strap Cutter
TandyPro® Skiving Machine
TandyPro® Heat Imprinter & Accessory Pack
Tandypro® Hand Press
Craftool® Hand Press
Hand Press Dies
TandyPro® 5-Ton Clicker Press
Consew t-1919 Sewing Machine

"Not Returnable"
Items under this policy are not eligible for returns, all sales are final. Shipping fees related to special order items are not refundable.
Items under this policy include but are not limited to:

Templates
Paper Patterns
Clearance items
Discontinued items
Final Sale Items
Special Order items

All Machine accessories and parts
Kaleidoscope Leather and other special order leathers.
Bulk hardware, packs greater than 100

Return procedure:

Email us at jerez311@tandyleather.com, or call +34856606012 to initiate a return for items ordered online. A Return Merchandise Authorization (RMA) is required for all online order returns. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Return Shipping is at the customer’s expense. Order shipping fees are not refundable.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment. Return processing time is 5-7 business days upon receipt.

Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds. In the event we are unable to process the refund to the original credit card, the refund will be issued by wire transfer.

Refunds for purchases paid for with pre-paid credit card will be issued by wire transfer. Refunds for purchases paid for in cash, valued at less than €50, will be refunded with cash back, in store only, if available. If cash is not available in store, the refund will be issued by wire transfer. Any returns for purchases paid for with cash totaling more than €50 will be refunded by wire transfer.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will need to organize the refund through the purchasing party. Once the returned item is received, the refund will be made to the purchasing party. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and the gift giver will find out about your return.

Filing a Claim for Non-Receipt
If your tracking details show the package was delivered and you cannot locate it, we recommend you to check your tracking for more information first. Tandy Leather Europe utilizes both TNT, FEDEX, UPS and CORREOSEXPRESS for delivery.
Please remember to do the following:

Look for a notice of attempted delivery left by the carrier.
Look around the delivery location for your package (On the porch, by your garage etc.)
See if someone else in your household or a neighbor accepted the delivery.
Verify the shipping address used by the carrier and on your order was correct.

If your package has not shown up after following these steps, please contact the appropriate delivery carrier to track the package. If that does not give any solution, please contact us for next steps at jerez311@tandyleather.com.

Please note that you have 5 days from the time the package is marked Delivered to us and open a claim or Tandy may not be responsible to replace the order. After a claim is opened, it could take several weeks for an investigation to be finalized and a decision to be made.

Tandy is not responsible for replacing or providing a refund if the address given on the order is incorrect and that is where the package was delivered. Replacing the order will be at the customer’s expense.

You can reach our customer service team here jerez311@tandyleather.com.

Missing or Damaged Items
If your package arrives and there is product damaged during transit or an item was incorrect or missing, we recommend reaching out to us immediately to get the issue corrected.
You will need to provide the following items to open a claim for damaged goods:

Pictures of the damaged package outside and inside, and ALL damaged product to be included in the claim.
Order number
Items and quantity that were damaged.

You will need to provide the following items to open a claim for incorrect or missing items:

Order number
Items missing
Items that were incorrect if applicable + pictures

Please note that you have 10 days from the time the package is marked Delivered to contact our Customer Service Team and open a claim to get this resolved. Tandy is not responsible for replacing missing or damaged items if a claim is not filed within this 10-day timeframe.

To open a claim, contact us at jerez311@tandyleather.com.

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Política de reembolso