Politique de remboursement

Return Policy

Tandy Leather strives to give 100% satisfaction when shopping with us. In the event you are not satisfied with your purchase, you may return your purchase within 60 days. Original receipt is required. Certain restrictions apply.

EU Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order (or, for orders with multiple items, within 14 days of receiving the last item), without giving any reason.

You must return the goods to us without undue delay and no later than 14 days from the day on which you notify us of your withdrawal. The direct cost of returning goods is your responsibility unless the goods are defective or we have agreed otherwise.

Goods must be returned to:
Calle de la Industria, 4
11407 Jerez de la Frontera, Cadiz, Espana
We recommend using a trackable shipping method, as you are responsible for the goods until they are received by us.
 
To exercise your right of withdrawal, notify us before the withdrawal period expires by contacting us at:
Email: jerez311@tandyleather.com
Phone: +34 856.606.012
You may use the following model withdrawal form, though it is not obligatory:
"I hereby give notice that I withdraw from my contract of sale of the following goods: [describe goods], ordered on [date], received on [date]. Name: , Address: . Date: _."

Return Policy Definitions:

"Standard 60 Day Return Policy"
Items under this policy may be returned within 60 days of purchase.

• Original receipt is required. 
• Pre-authorization is required for all products returned.
• Items must be in the original unopened packaging.
• Items must not be used or altered in any way. 
• Items ordered online may not be returned to store. Contact the Store Manager at +34 856.606.012 or email jerez311@tandyleather.com. Customers are responsible for paying return shipping, either on their own or through the store.

Items under this policy include but are not limited to:

• Actively stocked leather.
• All Hand Tools.
• All Supplies like paints, dyes, adhesives, etc.
• Hardware in standard quantity packs of less than 500.

"14 Day Return Policy"
Items under this policy are allowed to be returned within 14 days of purchase. 

• Original receipt is required.

• Pre-authorization is required for all products returned.

• Items must be in the original unopened packaging.
• Items must not be used or altered in any way. 
• Customers are responsible for paying return shipping, either on their own or through the store.
• Product(s) must be in the original packaging and leather must not be altered in any way. 
• If refurbishment is needed on a return a restocking fee may be charged. 

Items under this policy include but are not limited to:

• Machines stocked and sold from Tandy Leather Spain
• TandyPro® Cowboy Outlaw
• Sailrite® Leatherwork® Sewing Machine
• Craftool® Burnishing Machine
• TandyPro® Heat Imprinter & Accessory Pack
• Tandypro® Hand Press
• Craftool® Hand Press
• Hand Press Dies

"Not Returnable"
Items under this policy are not eligible for returns, all sales are final. Shipping fees related to special order items are not refundable.
Items under this policy include but are not limited to:

• Clearance items
• Discontinued items
• Final Sale Items
• Special Order items
• Bulk hardware, packs greater than 100
• Discontinued, Clearance, and Final Sale items

Return procedure

Contact the Store Manager at +34 856.606.012 or email jerez311@tandyleather.com to initiate a return for items ordered online. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment.

Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds.

Refunds for purchases paid for in cash, valued at less than €50, will be refunded with cash back, in store only, if available. If cash is not available in store, the refund will be issued via a wire transfer to your bank account.

Any returns for purchases paid for with cash totaling more than €50, any money order, or any check will be refunded via a wire transfer to your bank account.

Filing a Claim for Non-Receipt

If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking sites may display a delivered status prior to their arrival at the destination.
If it has been more than 48 hours, please do the following:

• Look for a notice of attempted delivery left by the carrier
• See if someone else in your household or a neighbor accepted the delivery
• Verify the shipping address used by the carrier and on your order was correct

If your package has not shown up within 3 business days of being marked Delivered, contact our Customer Service Team below to open a claim.

Please note that you have 10 days from the time the package is marked Delivered to contact our Customer Service Team and open a claim or Tandy may not be responsible to replace the order. After a claim is opened, it could take several weeks for an investigation to be finalized and a decision to be made.

To open a claim, contact the Store Manager at +34 856.606.012 or email jerez311@tandyleather.com.

Missing or Damaged Items

If your package arrives and there is product damaged during transit or an item was incorrect or missing, we recommend reaching out to our Customer Service Team immediately to get the issue corrected.
You will need to provide the following items to open a claim for damaged goods:

• Pictures of the damaged package and ALL damaged product to be included in the claim
• Order number
• Items and quantity that were damaged

You will need to provide the following items to open a claim for incorrect or missing items:

• Order number
• Items missing
• Items that were incorrect if applicable

Please note that you have 10 days from the time the package is marked Delivered to contact our Customer Service Team and open a claim to get this resolved. Tandy is not responsible for replacing missing or damaged items if a claim is not filed within this 10-day timeframe.

To open a claim, contact the Store Manager at +34 856.606.012 or email jerez311@tandyleather.com.